About the role
Handle customer inquiries and complaints through phone calls and other communication channels.Provide accurate information about products, services, pricing, promotions, and after-sales support.Resolve customer issues efficiently and coordinate with relevant departments when needed.Maintain and update customer records and ensure timely follow-up on requests and complaints.Prepare daily reports and analyze customer feedback, FAQs, and service performance.Support the development of customer surveys and contribute to service improvement initiatives.Collaborate with internal teams to enhance customer satisfaction and achieve service objectives.Perform other related duties as assigned.
Bachelor's degree in Business Administration, Marketing, or a related field.1–2 years of experience in customer service, customer support, or call center operations.Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Good analytical and reporting skills.Proficiency in Microsoft Office applications.Ability to work collaboratively within a team environment.Customer-oriented mindset with strong attention to detail.
