About the role
Follow up on the daily performance of the customer service team.Distribute daily tasks among team members and ensure timely completion.Handle and follow up on customer complaints related to branches.Follow up on e-commerce orders, inquiries, and complaints.Ensure professional and timely responses to customers across all channels.Prepare regular reports on team performance, complaints, and customer satisfaction.Guide, support, and train team members to improve service quality.Follow up on pending or escalated cases until they are resolved.Coordinate with branches, the e-commerce team, and other departments to solve customer issues.Ensure that the team follows company customer service policies and procedures.
Bachelor’s degree or equivalent high qualification.Minimum 3 years of experience in customer service or a related field.Good computer skills.Very good command of English.Good experience in Microsoft Office, especially Excel.Good leadership and team management skills.Strong communication and problem-solving skills.Ability to work under pressure and handle multiple tasks.
