عن الوظيفة
SPOTless Dental Clinic is seeking a professional, organized, and customer-oriented Senior Receptionist to oversee front desk operations, manage patient appointments, and ensure an exceptional patient experience. Key ResponsibilitiesWelcome and assist patients in a professional manner.Schedule, confirm, reschedule, and follow up on appointments.Handle inquiries through calls, WhatsApp, social media, and other communication channels.Manage patient records, medical histories, and clinic systems accurately.Coordinate doctor assignments and organize daily schedules.Prepare invoices, process payments, and maintain billing records.Record and update patient information for follow-up and marketing purposes.Collaborate with doctors and internal teams to ensure smooth clinic operations.Resolve patient concerns and complaints professionally.Maintain a clean, organized, and professional reception area.Support all daily secretary and administrative tasks.Convert inquiries into bookings and support upselling of clinic services.
Experience in reception, customer service, clinics, hospitality, or administration is preferred.Professional appearance and positive attitude.Strong communication and organization skills.Ability to multitask and work under pressure.Good computer and CRM/dashboard skills.English is required; Arabic is a plus.Sales and upselling skills are highly preferred.
