About the role
We are looking for a Customer Experience Agent to join our growing team. This role is not only about answering customer questions. We need someone with a customer hunter mindset. A proactive person who can follow up, engage customers, identify opportunities, and help convert inquiries into active customers across ShipToBox and our other businesses. If you are passionate about helping customers, solving problems, building relationships, and supporting business growth, we would love to hear from you. What You’ll DoCommunicate with customers via phone, email, WhatsApp, and chatFollow up with new leads, inquiries, and inactive customersSupport customers through onboarding and first-order completionBuild strong customer relationships and improve satisfactionIdentify customer needs and recommend the right serviceHelp convert interested customers into active customersSupport retention, reactivation, and customer engagement campaignsResolve customer inquiries efficiently and professionallyEscalate issues when needed and follow up until resolvedMaintain accurate records, notes, and customer follow-up updatesCoordinate with internal teams to improve the customer journeySupport ShipToBox and other company services when needed
What We’re Looking ForExcellent English communication skills, written and spokenStrong customer service and problem-solving skillsA proactive “customer hunter” mindsetAbility to follow up confidently without being pushyGood computer skills and attention to detailPositive attitude, ownership mindset, and willingness to learnAbility to work in a fast-paced environmentComfortable speaking with international customersPrevious experience in customer service, call center, customer success, telesales, or lead follow-up is a plusThe Right Candidate Should Be Able ToThink beyond basic support and look for growth opportunitiesTurn customer questions into positive service experiencesFollow up with customers professionally and consistentlyUnderstand customer concerns and help remove barriersWork with clear targets related to response, follow-up, satisfaction, and conversionRepresent the company in a friendly, professional, and trustworthy wayWhat We OfferCompetitive salaryProfessional training and developmentSupportive team environmentExposure to international customersOpportunity to grow in customer experience, customer success, and business developmentExperience working across multiple growing businessesIf you are looking to grow your career in Customer Experience and Customer Success, and you have the mindset to help customers while also supporting business growth, apply now and become part of our team.
