About the role
Growth ManagerAbout SevenAt Seven, we believe that education should be delivered without compromise. We are building an institution defined by excellence, reliability, and an uncompromising commitment to our students. The Growth Department is responsible for ensuring that more students discover Seven, choose Seven, and remain delighted with their experience throughout their journeyPosition SummaryThe Growth Manager leads Seven's entire Growth Department and is responsible for ensuring that more students discover Seven, choose Seven, and remain delighted with their experience throughout their journey.This is the most strategically sophisticated role within the company. Success requires balancing marketing, branding, communications, client experience, data analysis, commercial thinking, and long-term business strategy into one cohesive growth engine. The Growth Manager must continuously identify opportunities, solve complex cross-functional challenges, and design systems that enable Seven to scale without compromising its standards.The Growth Manager oversees two core divisions:- Client Experience & Communications- Client Experience Lead- Communications Specialist- Marketing & Acquisition- Acquisition Lead- Marketing CoordinatorUltimately, the Growth Manager is accountable for maximizing sustainable growth by increasing student acquisition, improving retention, strengthening Seven's brand, and ensuring optimal classroom utilization while maintaining an exceptional client experience.Key ResponsibilitiesDepartment Leadership- Lead, mentor, and develop the Growth Department.- Set departmental objectives and monitor performance.- Build efficient systems, workflows, and operating procedures.- Foster strong collaboration between the Growth, Operations, and Academics departments.Client Experience- Ensure every client receives clear, accurate, and timely communication.- Oversee the client journey from first inquiry through enrollment and beyond.- Improve client satisfaction and long-term retention.- Resolve escalated client concerns professionally and efficiently.- Continuously refine the client experience to reflect Seven's standards.Marketing & Student Acquisition- Develop and execute student acquisition strategies.- Oversee marketing campaigns across digital and offline channels.- Ensure all branding and communications consistently reflect Seven's identity.- Optimize lead generation and conversion processes.- Continuously improve marketing effectiveness through analysis and experimentation.Strategy & Performance- Own and continuously improve the Growth Department's KPIs.- Analyze enrollment trends and identify opportunities for growth.- Allocate marketing resources effectively.- Develop seasonal enrollment strategies.- Design scalable systems and processes that support long-term institutional growth.- Work closely with department leaders to align growth initiatives with operational and academic capacity.
Qualifications- Bachelor's degree or higher in Business, Marketing, Communications, Management, or a related field.- 5+ years of experience in marketing, business development, customer success, communications, or a similar leadership role.- Previous experience managing teams is strongly preferred.Required Skills- Exceptional leadership and people management.- Strategic thinking and strong commercial judgment.- Excellent written and verbal communication.- Strong analytical and data-driven decision-making skills.- Outstanding organizational and project management abilities.- Creativity balanced with structured execution.- High attention to detail.- Ability to solve complex, cross-functional problems.- Professionalism, accountability, and integrity.A successful Growth Manager builds a department that consistently attracts qualified students, delivers an exceptional client experience, and maximizes long-term retention. They develop high-performing teams, create scalable systems, strengthen Seven's brand, and ensure the institution continues to grow sustainably without ever compromising on quality.
