عن الوظيفة
Role Overview The Communications Specialist serves as the primary point of contact between Seven and its clients. The role is responsible for ensuring that every interaction with prospective students, current students, and parents is handled professionally, accurately, and promptly.The Communications Specialist manages inquiries, guides clients through the onboarding process, coordinates requests with internal departments, and supports the execution of Seven’s client experience strategy. The role plays a critical part in maintaining Seven’s reputation for professionalism, reliability, and exceptional service. Key Responsibilities Client CommunicationsRespond to inquiries received through WhatsApp, phone calls, email, social media, and other communication channels.Provide accurate information regarding programs, schedules, fees, policies, and enrollment procedures.Ensure all communications are professional, clear, timely, and aligned with Seven’s standards.Maintain organized records of all client interactions. Enrollment & OnboardingGuide prospective students and parents through the enrollment process.Collect required information and documentation.Assist clients with registration, placement procedures, scheduling, and program selection.Ensure new clients receive a smooth and welcoming onboarding experience. Client SupportHandle routine client requests and inquiries.Coordinate with the Academics and Operations departments to resolve client issues efficiently.Follow up on outstanding requests to ensure completion.Escalate complex situations to the Client Experience Lead when necessary. Lead-to-Conversion SupportEngage with prospective clients and assist them throughout the decision-making process.Follow up with interested students and parents.Support efforts to improve lead-to-conversion performance.Maintain accurate records of lead status and communication history. Administrative ResponsibilitiesMaintain accurate client records and databases.Track inquiries, enrollments, and communication activities.Prepare reports and summaries as requested by management.Ensure all client information is handled confidentially and accurately. Performance Expectations The Communications Specialist is expected to:Respond quickly and professionally to all client inquiries.Deliver an exceptional onboarding experience.Maintain high standards of accuracy and professionalism.Support the achievement of departmental Lead-to-Conversion objectives.Contribute to client satisfaction and retention through excellent service.Represent Seven’s values and standards in every interaction.
Required Skills & Qualifications Excellent written and verbal communication skills in English and Arabic.Strong interpersonal and customer service skills.Exceptional attention to detail.Strong organizational and time-management abilities.Ability to manage multiple conversations and tasks simultaneously.Professional, calm, and solution-oriented attitude.Proficiency with common digital communication and productivity tools. Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people, communicates with confidence and professionalism, responds quickly under pressure, and takes pride in creating an outstanding experience for every student and parent who interacts with Seven. They understand that every conversation reflects the reputation of the organization and are committed to maintaining the highest standards at all times.
