About the role
Safe Harbor Towing (U.S.-based company) is seeking a professional and performance-driven Dispatch & Sales Specialist to manage U.S. towing operations remotely.This role combines dispatch coordination and sales closing responsibilities. The ideal candidate is confident handling customer calls, negotiating pricing, closing cash calls, and coordinating drivers efficiently in a fast-paced environment.This is a results-oriented role for disciplined professionals who value structure, accountability, and long-term stability.Key Responsibilities• Answer incoming calls from U.S.-based customers• Provide accurate quotes and confidently close cash calls• Negotiate pricing while maintaining company margins• Assign tow trucks based on location, urgency, and availability• Maintain continuous communication with drivers and customers• Accurately enter and document all service details in the dispatch system• Handle customer concerns professionally and efficiently• Maintain daily performance and conversion targets• Follow company procedures and documentation standards strictlyProfessional Standards & Work EthicsWe are looking for disciplined team members who demonstrate:• Strong work ethics and accountability• Commitment to schedules and performance targets• Ability to separate emotions from work decisions• Professional communication at all times• Accurate documentation without shortcuts• Respect for structure, leadership, and operational procedures• Long-term commitment and stabilityThis role requires maturity, reliability, and a performance-focused mindset.
• 3+ years experience in dispatching, sales, or call center (U.S. clients preferred)• Fluent English (spoken & written – mandatory)• Strong negotiation and persuasion skills• Ability to work under pressure in a fast-paced environment• Strong multitasking and problem-solving abilities• Proficient computer skillsTechnical Requirements (Mandatory)• Minimum 2 computer screens• Quiet and professional home workstation (no background noise)• High-speed and stable internet connection• Noise-canceling headset/microphone• Reliable electricity (backup preferred)• Willingness to work U.S. night shifts / weekendsCompensation & Benefits• Competitive base salary• Monthly performance-based bonus• Annual performance bonus• Fully remote position• Long-term growth opportunity
