About the role
Monitored online communities, social media platforms, and discussion forums to ensure compliance with community guidelines and company policies.Reviewed and moderated user-generated content to maintain a professional, safe, and engaging environment.Responded to user inquiries, comments, and concerns in a timely and professional manner.Identified and resolved conflicts, inappropriate behavior, and policy violations.Escalated complex issues to the appropriate departments when necessary.Maintained accurate records of moderation activities and reported recurring issues or trends.Assisted in improving community engagement and user satisfaction through proactive communication and support.Collaborated with internal teams to implement moderation strategies and enhance platform quality.
