About the role
Handle inbound and outbound calls to assist customers with inquiries related to sales, collection, handover, property services, and after-sales.Log all interactions in the CRM system accurately and ensure proper case tracking and closure.Provide first-level support to resolve customer issues; escalate unresolved or complex cases to Senior Contact Center or Supervisor.Follow up with customers to ensure service requests and complaints are resolved within SLA timelines.Deliver clear and accurate information about company services, procedures, and updates.Support handover and community-related communication by coordinating with relevant departments.Adhere to contact center scripts, guidelines, and service standards to maintain professionalism.Participate in surveys, feedback collection, and customer experience initiatives.Contribute to continuous improvement by identifying recurring issues and suggesting solutions.
Requirements: 1–3 years of experience in a call center or customer service roleReal Estate experience is a mustGood command of English (spoken & written)Strong communication and interpersonal skillsAbility to handle customer inquiries, complaints, and follow-ups professionallyGood computer skills (MS Office, CRM systems)
