About the role
RiseUP Group is hiring on behalf of its multinational client:Job Title for the new hire: Change Management Program Manager Job Description: At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is seeking an energetic and detail-oriented Change Management Program Manager in the EMEA Change Management team within the Engineering Services organization to play a critical role in managing Amazon's fast growth and technology innovation needs. The successful candidate will be a natural self-starter, highly motivated individual and have a strong level of ownership. This individual will report to the Sr. Change Program Manager for Change Management. About the team The Change Management Team is a pillar within the Central Services Team of the EMEA GES (Engineering Services org). The team's focus is To drive a customer friendly Change Management process and services to our internal customers (site delivery teams) in terms of decision velocity, process clarity and access to information.To Maximize value to the business through multiplier effects of changes across the network (vis a vis single site changes), by driving standardizationTo ensure a process with thorough evaluation of change requests, which leads to cost avoidance of changes that are not as beneficial/ impactfulAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Key Job Responsibilities: Review new change requests from corporate and site stakeholders against existing standardsOwn the process/ tools and mechanisms for Change requests to be raised , evaluated, concluded within SLAsIdentify process defects through stakeholder feedback and audits. Facilitate cross functional mechanisms to minimize defects in a measurable wayIdentify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teamsWork with Global Engineering Services (GES) and partner SME’s to identify cost reduction and cost avoidance opportunities, through processes to evaluate change requests, and facilitating lessons learnt from changes at a network levelSchedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization
Required qualifications/certifications:Basic qualifications: University Degree, B.S. or Master, in Engineering, Science/Technology, Business or related field. Previous experience as a Program Manager in an engineering, or change management role Proven analytical skills and tools (Excel, power bi) Strong verbal and written English communication skills (>C1) Preferred qualifications: SQL, Power BI or query or programing knowledge and experience Experience of working in logistics, supply chain, engineering, customer service or similar set ups in other organizations Experience with engaging with stakeholders or customers locally and across diverse geographical locations Ability to work independently, within tight timelines and with a strong attention to detail Additional EU languages would be beneficial qualifications Excellent meeting management and facilitation skills Strong critical thinking and analytical skills Proven experience in identifying and driving continuous improvement initiatives Software / programs / tools: Project management tools, Microsoft suite, BI tools (preferred) Urgency to prioritize: High Required Years of Experience: 2
