Senior Client Experience Manager (Senior Lifestyle Manager)

As a Senior Lifestyle Manager at Quintessentially Egypt, you will be responsible for delivering an exceptional and highly personalized experience to our highest private HNW/UHNW Members. This role focuses on building and maintaining strong, meaningful relationships, ensuring members feel valued, engaged, and supported throughout their journey. You will serve as the primary point of contact, managing all aspects of the member’s experience – from tailored introductions and ongoing lifestyle curation to proactive communication and seamless request handling. By deeply understanding each member's unique preferences and needs, you will enhance their usage of services, promote retention and loyalty, and maximize the overall perception of value.Key ResponsibilitiesRelationship managementCultivate a strong personal relationship with each individual Member;Manage each Member’s experience, ensuring high individual engagement, satisfaction, loyalty, retention and perception of value;Ensure the Member receives a warm and highly-personalised introduction to Quintessentially;Ensure that each individual Member’s unique and changing lifestyle, needs and preferences are thoroughly understood;Act as the Member’s key contact within Quintessentially, ensuring maximum personal availability during working hours and off -hours;Encourage the Member to use the service regularly by ensuring they are aware of all new and upcoming events and benefits that they may value;Engage the Members by regularly curating and updating them with events, news and happenings that are to their liking;Maximise the likelihood of each Member renewing their Membership by ensuring high satisfaction, loyalty and perception of continued value.Request handlingEnsure that all Member requests are fulfilled in a timely manner and to the highest levels of personalisation and quality;Ensure that recommendations and options presented to the Member offer the best possible value at all times;Ensure that the Member is assured of the progress in fulfilling their requests by setting expectation, agreeing response timeframes, and delivering regular updates;Ensure that any problems are resolved professionally and to the Members full satisfaction;Keep track and log all requests and associated work on the CRM. Minimum of 5 years of experience in client/guest relations, customer service, PR/Commuinications, or a related field within the luxury, hospitality, or lifestyle industries;Excellent communicator;Fluent in English and Arabic. Other languages are advantageous;Understands HNW/UHNW lifestyles, expectations, needs and preferences;Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressureCreative problem solver;EXTREMELY Strong organisational skills;Meticulous attention to detail;Experienced in dealing with confidential information using discretion and sensitivity at all times;Warm, friendly, calm, confident and courteous at all times;Pro-active, energetic and positive attitude;Excellent team player; displays compassion towards and enjoys helping fellow colleagues;Mature, reliable approach, dedicated and committed with a strong drive, independent;Passionate about travel, culture, and unique global experiences;Flexibility to work on rotational hours/shifts, including weekends and all national/public holidays is a MUST - (Shifts are: 9:00-17:00/13:00-21:00).