About the role
About the positionWe’re looking for a Call Center Agent in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care. ResponsibilitiesHandling customer inquiries through text channels (chat, email, messengers) in accordance with established standardsEnsuring timely and accurate processing of all leads, requests, and customer interactionsProviding consultations on company products and services, assisting customers in resolving issues and selecting suitable solutionsProactively contacting existing customers regarding insurance policy renewalsConverting renewal opportunities into successful sales and reducing customer churnIdentifying upsell and cross-sell opportunities during renewal interactionsEntering and updating customer information and interaction results in the CRM systemFollowing scripts and communication templates, adhering to quality standardsMeeting individual KPIs
RequirementsBachelor’s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)Previous experience in a call center or customer service role is an advantageExperience in renewal sales, retention, or repeat sales is an advantageConfidence in handling objections and closing sales with existing customersExcellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channelsStrong attention to detail, sense of responsibility, and ability to multitaskAbility to stay calm, professional, and solution-focused in high-pressure situationsWillingness to open a USD bank account (we’ll support you through the process)CV in English is essential We offerCompetitive salary and employee-friendly policiesBonus system based on performance and the team effortLong-term service agreement contract with QICMedical InsuranceLearning courses upon requestPayment in US dollars monthly to your bank account using SWIFTFull-time remote, rotational work schedule with 2 days off during the weekVacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick daysPerformance review every year, with the possibility of a raiseClear growth opportunities based on company's career map
