About the role
Are you a dynamic leader with a passion for driving sales and developing high-performing teams? We are seeking an exceptional Telesales Manager to lead our vibrant on-site team in Cairo, Egypt. This is an incredible opportunity to make a significant impact within a rapidly growing organization, shaping our customer engagement strategies and exceeding ambitious sales targets.Overview: As our Telesales Manager, you will be at the forefront of our sales operations, responsible for orchestrating the success of our telesales initiatives. You will inspire, motivate, and empower a team of dedicated sales professionals to achieve unprecedented levels of performance and customer satisfaction. This role combines strategic vision with hands-on leadership, making it perfect for someone who thrives in a fast-paced and results-driven environment.Responsibilities:Lead and mentor a high-performing telesales team, fostering a culture of excellence, continuous improvement, and positive competition.Develop and implement effective sales strategies and campaigns to maximize lead conversion and revenue generation.Set clear sales targets, monitor team performance diligently, and provide regular, constructive feedback and coaching.Ensure exceptional customer care and service standards are consistently met, enhancing customer loyalty and satisfaction.Analyze sales data and market trends to identify new business development opportunities and optimize sales processes.Collaborate cross-functionally with marketing and other departments to align sales efforts with overall business objectives.Conduct regular training sessions to enhance team skills in telesales techniques, product knowledge, and customer relationship management.Skills & Technologies: You will leverage your expertise in Telesales, Sales Management, and Team Leadership, alongside a deep understanding of customer service best practices. Proficiency with CRM software and sales analytics tools will be crucial for success.Growth Opportunities: This role offers a clear path for professional advancement within our organization. We are committed to your development, providing opportunities for leadership training, strategic project involvement, and career progression into senior management roles.Team & Culture: Join a collaborative and energetic team where your contributions are valued, and your leadership is celebrated. Our culture is built on mutual respect, innovation, and a shared commitment to achieving ambitious goals. We believe in empowering our employees and celebrating successes together.Impact: Your leadership will directly influence our revenue growth, customer satisfaction, and market presence. You will play a pivotal role in expanding our customer base and solidifying our position as a leader in the industry, leaving a lasting legacy on our business success.
Experience: A minimum of 5-10 years of progressive experience in telesales, sales, or business development, with at least 3 years in a managerial or team leadership capacity.Career Level: This is a Manager-level position, requiring proven leadership capabilities and strategic thinking.Essential Skills:Demonstrated expertise in Telesales and Sales Management, with a strong track record of achieving and exceeding sales targets.Exceptional abilities in Team Coaching and Team Leadership, inspiring and motivating sales professionals to peak performance.Profound understanding of Customer Care and Customer Service principles, ensuring outstanding client experiences.Proven capability in Sales Target Achievement and performance management.Strong command of Business Development strategies and market expansion.Excellent verbal and written Communication Skills, with the ability to articulate complex ideas clearly and persuasively.Proficiency in using CRM Software and sales analytics tools to drive informed decisions.A strategic mindset with the ability to identify and capitalize on market opportunities.Education: A Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
