About the role
Monitoring the Service Center’s operational system and the client satisfaction level at the Service Center.Create a strategy to improve the Service Center’s operational effectiveness for each brand.Ensure that organizational policies and processes are carried out in compliance with the Service Center according to each brand.Supervise on the trainings of the new hires and provide an explanation of each brand's organizational processes and guidelinesMake sure the technicians and workshop engineers complete the repair tasks according to the SLA “Time Fame”.Ensure the quality of the work carried out within the Service Center and implemented accordingly with clients’ requirements needed for their vehicles in order to maximize customer satisfaction.Make sure the Service Center staff are presentable according to brand guidelines to maximize professional appearance in front of the clients.Provide ideas for the Service Center's development, and collaborate with the Service center Manager to assure its implementation and effectiveness in the internal workshop.Participating in the execution of the workshop's essential standards, to track and evaluate the performance of the Service Center staff as per the approved standards.Direct staff to utilize all available resources and avoid wasting or overusing material.Follow up on the distribution of technicians in Service Center according to their technical experience, abilities and skills.Monitor subordinates and guarantee the application of necessary and accurate processes for identifying damage according to each brand's requirements.Provide solutions to all issues related to the Service Center and cooperate with the service center manager to solve problems.Determine the causes of the re-damaged vehicles, provide recommendations, and submit the required reports.Any additional tasks that are within the scope of the position and are given by the Direct Manager.
BSc. of Automotive Engineering in mechanical field or any other relevant fieldExperience from 5-10 years in a workshop, in Automotive Passengers Car Excellent communication and negotiations skills.Excellent in decision making and problem solvingExcellent leadership skillsExcellent in English languageExcellent MS office
