About the role
Supervisor – Café & BakeryMerzy – AlexandriaWe are hiring a Supervisor to lead daily operations and maintain strong service and product standards across café and bakery sections.Key Responsibilities:Manage daily floor operations across all shiftsLead and coordinate baristas, waiters, and support staffEnsure consistent product quality and service executionHandle operational issues in real time (staff & customers)Maintain hygiene, SOP compliance, and workflow efficiencyMonitor service speed and customer experience qualityPrepare daily reports (sales, issues, performance tracking)Support onboarding and training of new employeesWhat We Offer:Fast-growing specialty café & bakery brandClear internal growth opportunitiesCompetitive salary + performance-based incentivesLocation:Shatby, Alexandria
Requirements:2–4 years experience in F&B, café, or restaurant operationsExperience in structured or international café brands (e.g., Starbucks or similar high-volume specialty coffee chains) is highly preferredAt least 1 year in a supervisory or team leader roleStrong leadership, discipline, and decision-making under pressureHigh accountability and operational awarenessStrong customer experience mindset
