About the role
Handle inbound and outbound customer calls professionallyProvide high-quality support to customers in GermanIdentify customer needs and recommend appropriate products or servicesAchieve sales targets and contribute to overall business growthHandle objections and close sales effectivelyResolve customer complaints efficiently and ensure customer satisfactionMaintain accurate records of customer interactions in CRM systemsBuild and maintain strong customer relationships
Fluency in German (C1 level)Experience in travel and tourismPrevious experience in a call centre or Customer SupportProven experience in Sales or Tele-salesStrong communication and negotiation skillsAbility to handle objections and close dealsStrong problem-solving skillsAbility to work under pressure and handle multiple tasksFlexibility with rotational shifts
