About the role
We are seeking a dynamic and experienced Technical Support Specialist to join our vibrant on-site team in 6th of October, Egypt. This is an unparalleled opportunity to leverage your expertise in IT and customer service to make a significant impact, ensuring seamless operations and providing exceptional support to our valued users.Responsibilities:Diagnose and Resolve: Expertly identify, analyze, and resolve technical issues related to hardware, software, and network systems.Customer Champion: Deliver outstanding customer service, guiding users through solutions with patience and clarity.System Optimization: Perform routine maintenance, upgrades, and configurations to optimize system performance and reliability.Installation & Maintenance: Oversee the installation, setup, and maintenance of various IT and telecommunications equipment.Documentation & Knowledge Sharing: Maintain detailed records of support requests and resolutions, contributing to a robust knowledge base.Proactive Problem Solving: Anticipate potential issues and implement preventative measures to minimize downtime.Skills & Technologies: This role demands a strong foundation in Computer Science and practical experience across diverse IT environments. You'll be utilizing your skills in Technical Support, Troubleshooting, and System Diagnostics daily, while consistently delivering top-tier Customer Service. Familiarity with Network Administration, Hardware Installation, and Software Configuration will be key to your success.Growth Opportunities: As an integral part of our team, you'll have ample opportunities to expand your skill set, delve into emerging technologies, and take on more complex challenges. We believe in fostering a culture of continuous learning and professional development, empowering you to reach new heights in your IT career.Team & Culture: Join a collaborative and supportive team that thrives on innovation and problem-solving. We cultivate an environment where your contributions are valued, your ideas are heard, and your professional growth is a priority. Our on-site presence in Giza ensures a strong sense of community and direct collaboration.Impact: Your work will directly contribute to the operational efficiency and success of our organization. By providing expert technical assistance, you will empower our users, enhance productivity, and play a crucial role in maintaining our technological edge.
Experience That Excites: Possess 3-7 years of hands-on experience in a technical support or IT-related role, demonstrating a proven track record of successful problem resolution and customer satisfaction.Technical Mastery: A solid foundation in Computer Science and extensive practical experience in Information Technology (IT).Support Savvy: Exceptional skills in Technical Support, including advanced Troubleshooting, System Diagnostics, and the ability to diagnose and fix a wide range of hardware and software issues.Customer-Centric Approach: A commitment to delivering outstanding Customer Service with excellent communication and interpersonal skills.Network & Systems Acumen: Proficient in Network Administration, Hardware Installation, and Software Configuration, with an understanding of various operating systems and applications.Problem-Solving Pro: Demonstrates strong analytical and Problem Solving abilities, with an aptitude for learning new technologies quickly.Career Level: This is an Experienced level position, perfect for professionals eager to take on significant responsibilities and drive impactful solutions.Language Skill: Very good command of English language
