About the role
Prepare and maintain accurate daily and monthly aging reports.Monitor and control monthly and cash collections, ensuring timely and accurate transaction recording.Follow up on customer balances and ensure compliance with company credit policies through regular AR turnover and DSO analysis.Review and approve customer credit limits or exceptions in line with internal policies.Ensure adherence to established credit and collection procedures across the team.Conduct timely follow-ups with customers—via visits and calls—for effective collections, especially for critical or overdue accounts.Maintain strong relationships with banks to ensure smooth processing of collections, deposits, and customer transactions.Handle and monitor customer checks (post-dated, certified, returned) with proper recording and action.Perform credit risk evaluations and insurance studies for key accounts to safeguard receivables.Follow up on expected credit loss (ECL) reports and assist finance in provisioning doubtful accounts.Address and resolve customer inquiries regarding balances, payments, and credit terms.Hold periodic meetings with regional teams to review overdue balances and recommend corrective actions.Coordinate with regional accountants for prompt and accurate posting of cash collections.Monitor Letter of Credit (L/C) transactions and ensure timely submission of related documents.Review new customer credit documentation and issue recommendations based on financial and risk analysis.Collaborate with the legal department on ongoing and new legal cases related to unpaid debts.Ensure accurate billing for all customer services and proper tracking of payments for financial reporting.Manage quarterly balance confirmations with customers for outstanding amounts and account reconciliation.
Developing OthersCustomer & Client FocusCollaborationPlanningResults Orientation & ExecutionMotivationPresentation SkillsData-Driven Decision MakingCreative ThinkingTechnical SkillsStrong Reporting SkillsSAP proficiencyAnalytical SkillsCredit ManagementCustomer ServiceStrong Communication SkillsInsurance Coordination
