About the role
Overall responsibility for the operation and management of Soft Service , with accountability for service delivery outcomes, achievement of quality targets, and operational performance.Scientifically plan the work of various business segments within the department, such as cleaning, customer service, and security, and formulate standardized processes to ensure the efficient and orderly progress of services.Establish cross - hierarchical and cross - segment communication and coordination mechanisms, regularly report work progress, and collaborate to resolve issues in business handovers, ensuring the smooth implementation of overall soft service work.In accordance with the company's authorization, standardize the implementation of procurement, review, and approval processes, strictly control costs and quality for the soft service, and ensure that decisions are compliant and efficient.Build a normalized communication platform with external entities such as asset owners and municipal departments, properly handle service requirements and policy docking, and maintain good cooperative relationships.Construct a quality supervision system for soft services, regularly conduct customer satisfaction surveys, conduct in - depth analysis of feedback data, and continuously optimize service standards and processes.Develop a regular tenants/occupants communication plan, proactively understand their demands, promptly address service requirements, and enhance customer trust and loyalty.Efficiently complete special tasks, ad - hoc work, and other management matters related to soft services assigned by superiors.
With more than 15 years of experience in commercial property project management, proficient in the full-process property management system.Able to lead the establishment of a hierarchical service management system and management processes, and possess the ability to continuously optimize them.Proficient in quality control and EHS management, with the ability to construct training courses, and capable of leading teams to continuously improve management standards.Possess rich capabilities in maintaining customer relationships and overall safety risk control.Priority given to those with international project management experience, and having a certain level of English expression ability.
