About the role
Job duties and responsibilitiesCustomer Engagement: Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.Issue Resolution: Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.Feedback Collection: Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.Product Knowledge: Maintain comprehensive knowledge of our products and services to effectively advice and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.Sales Engagement: Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company's goalsInventory Management: Keep track of the goods and supplies of the company, managing product orders to facilitate production and salesData Entry: Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.Location: Heliopolis / New Cairo / ZayedWorking Days: 4 days work/ 3 days offWorking hours: from 9:30 AM to 9:30 PMMedical and social insurance are provided
Professional background:0-2 years of experienceEducational background:A bachelor of pharmacy, Biotechnology, or any equivalent degreeSkills:Strong Communication SkillsOrganizational and Multi-Tasking AbilitiesProblem-Solving SkillsCustomer Service OrientationProficiency in EnglishSales and Data Entry Proficiencies
