About the role
• Manage all aspects of the order fulfillment process from customer order receipt to payment receipt.• Ensured that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders.• Managed and resolved external & internal queries relating to quote/order status, client account information.• Coordinating with Sales for order management.• Conducted regularly scheduled status calls with the customer to discuss significant service topics relevant to their order processing.• Updating customer regularly by their order status and shipment.• Follow up the customer payment, and monitoring the customer overdue invoices, to avoid their account blockage.• Follow up with the forwarders/carriers locally to keep the customer updated in case any issue occurred relevant to the clearing process of their consignments.• Follow up the documents with our suppliers and managing any amendments requested by our customers and local authorities.
Education: Bachelor of Science / PharmacyYears of experience: 2-5 Years of experience in QC / R&DComputer skills: Good user for Microsoft OfficeCertifications/License: N/ALanguage skills: V. Good English
