About the role
Lead, supervise, and motivate the telesales team to achieve daily and monthly sales targets.Monitor team performance and provide continuous coaching and feedback.Conduct regular performance evaluations and one-on-one sessions.Ensure adherence to company policies, quality standards, and operational procedures.Handle escalated customer issues and support agents in closing sales effectively.Prepare daily, weekly, and monthly sales reports.Analyze sales data and identify opportunities for improvement.Coordinate with training and quality teams to enhance team performance.Maintain high levels of productivity, attendance, and engagement within the team.Support recruitment, onboarding, and training of new telesales agents.Ensure excellent customer experience and service quality during sales interactions.
Bachelor’s degree in Business Administration or any related field.Minimum 2–4 years of experience in telesales or call center operations.At least 1 year of experience in a leadership or supervisory role.Previous experience in the telecommunication industry is highly preferred.Strong leadership, coaching, and communication skills.Excellent command of English.Strong analytical and problem-solving abilities.Ability to work under pressure and achieve targets.Proficiency in Microsoft Office applications and reporting tools.
