About the role
Key Responsibilities: Provided the first tier of support and troubleshooting. Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls.Follow up on the Implementation and Modification processes of the IT system Advise, and train users on appropriate action and how to use different types of systems. Responding on time to IT service issues and requests. Follow up with users daily to make sure their computer systems are functioning properly. Acting as a vocal point between the users and the concerned teams internal the IT departments. Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera, VOIP IP Phones, and Networks. Solid knowledge of remote applications (TeamViewer, Any Desk, etc.). knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE). Working in teamwork and Sharing knowledge with team colleagues Skills & Abilities: Strong knowledge of Windows OS, basic Linux/macOS support Understanding of computer hardware, peripherals, and troubleshooting techniques Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP) Experience with ticketing systems and incident management tools Ability to install, configure, and maintain software applications Knowledge of IT security basics (antivirus, access control, data protection).
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.Prior Work Experience: Bachelor's degree in information technology, Computer Science, or relevant degree.2 to 4 years of experience in the IT Field.Ability to handle daily issues related to IT Infrastructure.Have good communication skills.
