عن الوظيفة
Customer Reception: Welcome customers professionally, actively listen to their concerns, and thoroughly understand the issues or symptoms they are experiencing.Initial Inspection & Diagnosis: Conduct a visual and preliminary inspection of the asset (e.g., vehicle, equipment, or device), documenting its current condition and any pre-existing scratches or damage before intake.Job Card Creation: Open and log detailed job orders on the company’s ERP system, ensuring clear, accurate, and comprehensive documentation of customer complaints for the technicians.Cost & Time Estimation: Provide customers with initial estimates regarding repair costs, required spare parts, and the expected time of completion, obtaining their official authorization before proceeding.Workshop Coordination: Transfer job orders to the workshop team, brief the technicians on complex issues, and track the progress of ongoing maintenance.Proactive Communication: Inform customers immediately if any additional faults are discovered during the technical teardown, providing updated cost estimates and securing approvals before initiating further repairs.Quality Control Check: Verify that all requested repairs have been successfully completed and perform a final quality check or test before releasing the asset to the customer.Delivery & Invoicing: Explain the final invoice to the customer, detail the specific parts replaced and services performed, and offer technical advice to prevent future issues.
Education: Bachelor’s degree in Engineering (Mechanical, Automotive, Electrical, or Electronics depending on the business sector).Experience: 1–3 years of experience as a Service Advisor, Reception Engineer, or in a technical customer-facing role within a service center.Language Skills: Excellent command of both spoken and written English and Arabic.Computer Skills: Proficiency in MS Office and experience operating Service/ERP management systems.
