About the role
Oversee daily operations across all branches. Monitor service quality and operational performance. Ensure compliance with company policies and SOPs. Coordinate with medical, administrative, and customer service teams. Analyze operational KPIs and prepare management reports. Lead branch supervisors and support continuous improvement initiatives.
1-4 years of experience in operations management. Experience in healthcare, clinics, retail chains, hospitality, or service businesses is preferred. Strong leadership and problem-solving skills. Excellent communication and organizational abilities. Ability to manage multiple locations and teams.What Success Looks Like Improved branch performance. Consistent client experience across locations. Better staff productivity and accountability. Accurate operational reporting and follow-up.
