About the role
Provides first-level support for factory users including desktops, laptops, printers, scanners, and mobile devices. Manages user accounts, passwords, and access rights in Active Directory. Supports and troubleshoots CCTV and surveillance camera systems. Supports Microsoft 365 and email services for factory users. Troubleshoots LAN connectivity (active & passive) and endpoint issues. Coordinates with automation teams on PLC/SCADA workstation connectivity issues. Follows IT security policies and access control procedures. Performs daily monitoring and support of attendance and access control systems. Supports system upgrades, patches, maintenance activities, and deployment projects. Documents incidents, solutions, and creates daily/weekly technical reports in coordination with 2nd level support supervisors.
Bachelor’s degree in computer science, Computer Engineering, or a related field. 1–3 years of experience in IT Support, Help Desk, or System Support. Solid knowledge of Windows, Active Directory, basic networking, hardware support, and cybersecurity awareness. Good English and communication skills; CCNA certification is a plus.
