About the role
Serve as the first point of contact for staff seeking technical assistance via phone, email, or in person.Diagnose and resolve hardware, software, and network issues for end-users across multiple pharmacy locations.Escalate complex technical problems to higher-level IT staff .Document all support requests, troubleshooting steps, and resolutions in the help desk ticketing system.Install, configure, and maintain desktop computers, printers, and other IT equipment.Assist with user account management, including password resets and access permissions.Provide training and guidance to staff on the use of pharmacy systems, software, and IT best practices.Monitor system performance and proactively identify potential issues to minimize downtime.Collaborate with IT and operations teams to support technology-driven pharmacy initiatives.Ensure compliance with company policies and data security standards in all support activities.
2-4 years of proven experience in a help desk, IT support, or technical support role.Strong understanding of computer systems, mobile devices, and other technology products.Excellent problem-solving and troubleshooting skills.Ability to communicate technical information clearly to non-technical users.Experience with help desk ticketing systems and remote support tools.Familiarity with Windows and/or Mac OS environments.Ability to prioritize tasks and manage time effectively in a fast-paced setting.Strong customer service orientation and interpersonal skills.Willingness to work onsite (office-based) and support multiple pharmacy locations as needed.Attention to detail and commitment to maintaining high standards of service.
