About the role
Join our dynamic IT team in Giza, Egypt, and launch your career as an IT Help Desk Specialist! We're seeking passionate and driven individuals to provide exceptional technical support to our internal users. This is an incredible on-site opportunity to learn, grow, and make a real impact on our organization's success.Responsibilities:Provide first-level technical support to end-users via phone, email, and in-person.Troubleshoot hardware, software, and network issues.Install and configure software and hardware.Document and track issues in a ticketing system.Escalate complex issues to senior IT staff.Maintain a positive and helpful attitude.Technologies You'll Use:HelpDesk ticketing systemsCisco CCNA and Firewall technologiesWindows and macOS operating systemsMicrosoft Office SuiteNetwork diagnostic toolsGrowth Opportunities: We're committed to your professional development! As an IT Help Desk Specialist, you'll have the opportunity to expand your skillset, gain valuable experience, and advance within our IT department. We offer training programs, mentorship opportunities, and clear career paths for motivated individuals.Team & Culture: Join a collaborative and supportive team of IT professionals who are passionate about technology and dedicated to providing exceptional service. We foster a positive and inclusive work environment where everyone's contributions are valued.Impact: As the first point of contact for IT support, you'll play a critical role in ensuring the smooth operation of our organization. Your efforts will directly contribute to the productivity and success of our employees.
Ready to take your IT career to the next level? We're looking for candidates who possess:0-2 years of experience in a help desk or technical support role.A strong understanding of computer hardware, software, and networking concepts.Excellent troubleshooting and problem-solving skills.CompTIA A+ or equivalent certification is a plus.Cisco CCNA certification is highly desirable.Experience with Cisco Firewall technologies.Familiarity with HelpDesk ticketing systems.Exceptional communication and customer service skills.A proactive and self-motivated attitude.Ability to work effectively in a team environment.Join us and be a part of a growing and innovative IT team!
