About the role
Manage and retain assigned corporate accountsBuild strong relationships with client stakeholders and decision makersConduct regular business reviews and follow-up meetingsSupport new client implementations and onboarding processesCoordinate internally with operations, finance, and customer service teamsFollow up and resolve complaints with professionalism and ownershipMonitor service quality, response times, and client satisfactionIdentify opportunities to improve sales and increase account revenueEnsure SLA compliance and operational excellencePrepare reports, presentations, and action plans for clients
Experience in account management, customer success, corporate sales, or travel managementStrong communication and presentation skillsAbility to handle pressure and client escalations professionallyCommercial mindset with strong relationship-building skillsHigh attention to detail and follow-upExperience in corporate travel, hospitality, airlines, or service industry is a strong advantageExcellent English communication skillsPreferred ProfileWe are looking for someone who:Takes ownershipBuilds trust quicklyThinks strategicallyUnderstands VIP client expectationsCan balance service quality with commercial growth
