About the role
Demonstrates the highest levels of integrity, honesty, and confidentiality due to the sensitive and personal nature of the information handled.Highly dependable and accountable, capable of taking ownership of responsibilities from start to finish with minimal supervision.Exceptionally organized and able to manage multiple tasks and priorities simultaneously while maintaining attention to detail.Proactive, detail-oriented, and able to anticipate and resolve issues before they arise.Strong coordination skills with the ability to manage vendors, technicians, service providers, and support staff while maintaining a professional and assertive approach.Possesses strong negotiation skills to secure the best service quality and value when dealing with suppliers and service providers.Able to work effectively under pressure and respond quickly and calmly to urgent situations and unexpected changes.Service-oriented with a passion for organization, problem-solving, and creating smooth day-to-day operations.Proficient in using technology and digital tools for scheduling, task management, reporting, and record keeping.Demonstrates personal maturity and strong interpersonal skills, enabling effective problem-solving and conflict resolution when required.Previous experience supporting high-profile individuals, private households, family offices, or similar environments requiring the management of multiple personal and logistical matters is highly preferred.
Key Responsibilities1. Property & Storage ManagementManage the opening and closing procedures of the Direct Manager’s residences (Cairo, Gouna, and North Coast), as well as the Design Studio, ensuring all processes are completed safely, securely, and efficiently.Purchase and replenish household supplies and maintenance-related items, including electrical, plumbing, carpentry, and other necessary materials.Ensure all residences are fully prepared prior to the Direct Manager's or family's arrival, including the readiness of utilities such as electricity, gas, water, and plumbing.Coordinate and oversee any urgent household requirements or issues during occupancy or travel periods.Monitor internet services and digital subscriptions (e.g., streaming platforms and other online services), ensuring uninterrupted operation and timely renewals.Oversee landscaping, gardening, and floral maintenance activities at all residences, coordinating with contractors and specialists as required.Prepare monthly reports, including photos and updates on gardens and landscaping conditions.Maintain oversight of storage facilities, ensuring all stored assets, materials, and inventory are preserved in excellent condition, documented, photographed, and periodically inventoried.2. Household Maintenance ManagementCoordinate with household management and service providers to arrange maintenance activities, including carpentry, electrical, plumbing, and other technical work.Monitor maintenance projects and ensure all work is completed according to agreed standards.Schedule and track preventive maintenance for household appliances, including refrigerators, ovens, air-conditioning units, and other equipment.Liaise with maintenance companies and service providers as needed.Handle urgent repairs, incidents, and emergencies, ensuring timely resolution.3. Transportation & Vehicle CoordinationCoordinate transportation arrangements for household staff travelling to and from residences, including preparation of properties before arrival.Arrange furniture and item transportation when required, evaluating available options and selecting the most cost-effective and efficient solutions.Manage external transportation services and negotiate service costs when applicable.Oversee vehicle maintenance schedules, licensing renewals, and related administrative requirements.Coordinate drivers’ schedules, daily transportation needs, and travel-related arrangements.Ensure vehicles remain clean, maintained, and ready for use.4. Personal Administration & SchedulingManage medical-related matters, including purchasing medications, maintaining medical records and doctors’ instructions, tracking recurring medications, and coordinating appointments, examinations, tests, scans, and healthcare routines.Prepare and maintain monthly updates related to healthcare requirements for the Direct Manager.Organize personal appointments, schedules, travel plans, and transportation arrangements.Coordinate travel bookings, accommodation reservations, and itinerary management when required.Arrange and oversee personal and lifestyle appointments, reservations, and bookings.Monitor and coordinate the timely payment of household staff salaries and address any related matters directly with the Direct Manager.5. Memberships, Renewals & Official DocumentationMonitor and renew memberships, subscriptions, and service agreements.Track bank card expiry dates and coordinate the issuance of replacement cards before expiration.Manage the renewal of official documents, including national IDs, passports, visas, and other travel-related documentation, ensuring completion within required timelines.
