About the role
Follow up and review customer inquiries and complaints.Coordinate with relevant departments to ensure timely issue resolution.Follow up with customers to confirm satisfaction and closure of requests.Maintain accurate records of services requests and customer feedback.Updating customer service database and reporting to management.Review the data on the CRM system.Follow up with service centers. Review the performance with the service centers.
Bachelor’s A degree is required.Strong ability to handle customer complaints.Excellent communication and problem-solving skills.Maintain high services quality standards.Proficient in Microsoft Excel.Good command of English2 years of experience in customer services.
