About the role
We're looking for a detail-oriented sales operations specialist to support our sales process through accurate order management, strong customer service, and cross-functional coordination. You'll ensure customer orders, contracts, and shipments are processed correctly and on time while keeping sales, logistics, warehouse, and finance teams aligned. You will be responsible for:Processing and managing customer sales orders, contracts, and shipment schedules in SAP, ensuring accuracy and compliance with company proceduresHandling customer inquiries on orders, deliveries, product availability, payment status, and related servicesCoordinating with Sales, Logistics, Packing, Warehouse, and Finance teams to ensure smooth order fulfillment and on-time deliveryFollowing up with Accounts Receivable to verify customer deposits and support sales contract creationMonitoring order status and proactively addressing issues that may impact delivery or customer satisfactionManaging customer complaints, special requests, and tax inquiries, ensuring proper escalation and resolutionMaintaining accurate customer, order, sales, and commercial records in SAP and related systemsPreparing periodic commercial and sales performance reports (sales volumes, customer performance, product mix)Analyzing sales and commercial data to identify trends and opportunities for the businessMonitoring key sales and business performance indicatorsSupporting continuous improvement initiatives for operational efficiency
Bachelor's degree in Business Administration, Commerce, Logistics, Supply Chain, or a related field2-3 years of experience in sales operations, customer service, sales administration, or a related roleExperience with ERP systems, SAP preferredProficiency in Microsoft Office, particularly ExcelStrong organizational, coordination, and communication skillsStrong attention to detail and accuracyProblem-solving and analytical skillsAbility to manage multiple priorities in a fast-paced environmentWillingness to work on a shift basis
