About the role
Sales Responsibilities (Field Work)Achieve assigned sales targets and proactively follow up on sales inquiries.Plan and prioritize sales activities and customer outreach to meet business objectives.Prepare and submit weekly sales plans and performance reports.Manage territory, product portfolio, and customer base in line with market development strategies.Identify and develop new business opportunities while maintaining strong relationships with existing clients.Ensure high-quality service delivery and customer satisfaction through ethical sales practices.Report challenges, customer issues, or market feedback to the Marketing & Sales Manager.Continuously enhance product knowledge and sales skills through training and on-the-job learning.Adhere strictly to company policies, procedures, and ethical standards.Maintain professional appearance and conduct at all times.Ensure proper handling and organization of company materials.Follow all health and safety guidelines.Fitting Responsibilities (In-Store / Outlet Work)Welcome and assess customers, including conducting basic hearing evaluations where applicable.Explain available hearing aid options, features, and pricing to customers.Assist customers in selecting the most suitable hearing solution based on their needs and budget.Perform simulations and demonstrate hearing aid performance.Maintain accurate customer records, including medical history and hearing assessment results.Coordinate with the administrative team to complete documentation and scheduling.Provide guidance on product usage, care, and maintenance.Handle after-sales service, including device adjustments, troubleshooting, and repairs.Conduct initial diagnostics for malfunctioning hearing aids and prepare repair orders when required.Follow up with customers regarding satisfaction, performance, and periodic check-ups.Support customer returns and exchanges in line with company policies.Ensure proper documentation of all transactions, fittings, and service activities.Maintain compliance with operational procedures and quality standards.Assist in branch operations and act as branch support when required.
Bachelor’s degree in Life Sciences, Health Sciences, Business, Engineering, or a related healthcare field.Minimum of 1 year of experience in hearing services or a related field.Good command of English (spoken and written).Strong communication and interpersonal skills.Ability to build and maintain professional client relationships.Excellent telephone etiquette and customer service skills.Strong organizational and time management abilities.
