About the role
Askilled Dynamics 365 F&O Commerce Technical Support Specialist to lead the technical management of our retail, warehouse, and headquarters operations. This role ensures that our front-line systems—from POS registers to warehouse handhelds—are perfectly configured and that our back-office processes are secure and efficient.Key ResponsibilitieRetail & Store Operations (Front Office) Retail Configuration: Expertly handle the setup of stores, registers, and devices within the D365 HQ, ensuring all hardware is correctly mapped and synchronized. CSU & POS Management: Lead the setup and configuration of Commerce Scale Units (CSU) and Point of Sale (POS) applications. Commercial Logic: Setup and maintain retail-specific features including discounts, promotions, and gift card functionality to support marketing initiatives. Technical Troubleshooting: Provide rapid-response support for store operations, resolving POS crashes, hardware connectivity issues, and system glitches.Warehouse & Logistics Support WMS Mobility: Setup and configure the D365 Warehouse Management (WMS) mobile app on handheld devices, ensuring warehouse staff have seamless access to picking, packing, and receiving functions.Head Office & System Administration (Back Office) Workforce Management: Manage D365 Workers, including the creation of personnel records, linking users to workers, and maintaining organizational hierarchies. Workflow & Security: Design and maintain D365 Finance & Operations workflows. Manage user security configurations (RBAC) to ensure appropriate access levels across the organization. System Health: Act as the primary point of contact for troubleshooting system errors and handling HO user requests regarding system navigation and functionality.
Experience: Minimum 3 years of dedicated experience in Dynamics 365 Commerce / Finance & Operations. Technical Proficiency: Direct experience with Store/Register/Device setup within D365 HQ. Proven ability to configure Retail Discounts, Promotions, and Gift Cards. Hands-on experience with Warehouse Management System (WMS) mobile device configuration. Strong knowledge of D365 Security Framework and Workflow Engine. Soft Skills: High-level problem-solving skills for resolving critical system downtime. Clear communication skills to support both store-level staff and corporate executives.
