About the role
Field troubleshooting, including analysis of problems, recommendation and implementation of appropriate solutions.Carry-out tasks on new installations, maintenance and repairing of equipment.Develop and maintain strong customer relationships using strong written, verbal and interpersonal communication skills.Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more experienced representatives.Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.Detailed failure analysis activities, including investigation / reporting / resolution.Develop detailed technical requirements and provide quality assurance for inspections.
Educational BackgroundBachelor’s degree in Engineering, Bio Medical, or a related field.ExperienceProven experience in field troubleshooting and technical support.Familiarity with installation, maintenance, and repair of relevant equipment.Prior experience in a customer-facing role is highly desirable.Technical SkillsStrong understanding of hardware, software, and networking principles.Proficiency in diagnosing and resolving technical issues swiftly.Knowledge of preventative maintenance practices and procedures.Communication SkillsExcellent written and verbal communication skills.Ability to convey technical information clearly to non-technical customers.Strong interpersonal skills to build and maintain customer relationships.Problem-Solving AbilitiesDemonstrated analytical skills for failure investigation and reporting.Ability to recommend and implement effective solutions for identified issues.Customer Service OrientationStrong commitment to customer satisfaction and service excellence.Capability to assess and prioritize customer requests effectively.
