عن الوظيفة
Are you ready to embark on an exciting career journey in the heart of Cairo, Egypt?
We are searching for an exceptional Chat Account Specialist to join our dynamic team!
This is a fantastic On-site, Full-Time opportunity for an individual passionate about delivering unparalleled customer experiences through digital channels.
If you thrive in a fast-paced environment and possess a natural talent for connecting with people, we want to hear from you!
Overview: As a Chat Account Specialist, you will be the friendly voice and helpful guide for our customers, resolving inquiries and providing support through live chat.
You'll be instrumental in ensuring customer satisfaction and building lasting relationships.
This role is perfect for someone eager to launch their career in customer service within a supportive and growth-oriented company.
Responsibilities:Engage with customers via live chat support, providing prompt, accurate, and empathetic responses to a variety of inquiries.Master our internal systems to efficiently retrieve information and resolve customer issues with precision.Utilize your problem-solving skills to address complex situations and offer effective solutions, ensuring customer delight.Practice active listening and exceptional communication skills to understand customer needs and provide clear, concise information.Maintain detailed and accurate records of customer interactions and transactions using strong data entry abilities.Collaborate seamlessly with team members to enhance service delivery and contribute to a positive team environment.Uphold our commitment to service excellence in every interaction.
Skills & Technologies: You'll be leveraging your innate abilities in live chat support, conflict resolution, and advanced typing skills.
Your strong command of B2 English Proficiency will be critical for effective communication.
We value your proficiency in Customer Service, Customer Care, and Customer Support methodologies, along with your capacity for multitasking and attention to detail.
Growth Opportunities: We are deeply invested in your professional development.
As an Entry Level professional, you'll have access to continuous training, mentorship programs, and clear pathways for career advancement within our thriving organization.
Your dedication and hard work will open doors to new challenges and responsibilities.
Team & Culture: Join a vibrant and supportive team that celebrates collaboration, innovation, and mutual respect.
Our culture is built on encouraging each other to succeed and recognizing outstanding contributions.
You'll be part of a community that values your ideas and fosters a positive work-life balance.Impact: Your role is crucial in shaping our customers' perception and loyalty.
By providing exceptional support, you directly contribute to our company's reputation for outstanding service and customer satisfaction.
Every chat makes a difference!
Required Skills:Demonstrable expertise in Call Center and Customer Service environments.Proven capability in Customer Care and Customer Support.Exceptional B2 English Proficiency, both written and verbal.Strong experience with Live Chat Support.Adept at Conflict Resolution and de-escalation techniques.Excellent Typing Skills for efficient and accurate communication.Superior Communication Skills, clear and concise.Outstanding Problem-Solving abilities to address customer concerns effectively.Proficiency in Active Listening to understand customer needs fully.Accurate and efficient Data Entry skills.Proven ability in Multitasking within a dynamic work environment.Familiarity with Customer Relationship Management (CRM) systems.A commitment to achieving Service Excellence.Education Requirements:A Bachelor's Degree is required.Experience Requirements:0-1 years of professional experience in a customer-facing role.Career Level Expectations:This is an Entry Level position, perfect for ambitious individuals looking to start their career in a supportive and engaging environment.
Required Skills:Demonstrable expertise in Call Center and Customer Service environments.Proven capability in Customer Care and Customer Support.Exceptional B2 English Proficiency, both written and verbal.Strong experience with Live Chat Support.Adept at Conflict Resolution and de-escalation techniques.Excellent Typing Skills for efficient and accurate communication.Superior Communication Skills, clear and concise.Outstanding Problem-Solving abilities to address customer concerns effectively.Proficiency in Active Listening to understand customer needs fully.Accurate and efficient Data Entry skills.Proven ability in Multitasking within a dynamic work environment.Familiarity with Customer Relationship Management (CRM) systems.A commitment to achieving Service Excellence.Education Requirements:A Bachelor's Degree is required.Experience Requirements:0-1 years of professional experience in a customer-facing role.Career Level Expectations:This is an Entry Level position, perfect for ambitious individuals looking to start their career in a supportive and engaging environment.
