عن الوظيفة
We are seeking a detail-oriented L3 Resource to support vendors to link invoices and appointment at our Egypt Fulfillment Center.
This role serves as a critical bridge between vendors and our Insight+, ensuring invoices are properly linked to appointments before goods arrive at the FC.
The successful candidate will work independently to monitor appointments, conduct proactive vendor outreach, and manually link invoices when vendors cannot complete the process themselves.
Key Responsibilities Proactive Vendor Communication The role requires conducting systematic vendor outreach via phone calls and emails to remind vendors to complete steps on VAST portal and speak to vendor’s truck drivers at FC.
The resource will be required to maintain professional communication standards.Invoice Collection and Processing The resource will collect invoice copies at the kiosk or request emailed copies from vendor billing teams.
This requires coordination with FC dock while maintaining safety protocols.Manual Invoice Linking Using physical or emailed invoice copies, the resource will complete invoice-to-appointment linking on behalf of vendors through the Kiosk UI.
This includes verifying invoice numbers, PO numbers, quantities.
Research and Troubleshooting The resource will investigate failures using internal tools to identify root causes such as invoice validation errors, PO mismatches, or quantity discrepancies.
This requires systematic problem-solving and cross-referencing data across multiple systems.Escalation Management When vendors cannot provide invoices or linking issues cannot be resolved, the resource will escalate to Vendor Manager or Business Specialist following established protocols with complete documentation of the situation.
Education Bachelor’s degree.
Equivalent work experience in finance/accounting, operations or customer service will be considered.Experience Minimum 1-3 years of experience in operations, account management, vendor coordination, finance/accounting or customer service roles.Experience working in fulfillment center or warehouse environments is a plus.Communication Skills Excellent verbal and written communication skills in English and Arabic.
Ability to communicate professionally with vendors via phone and email.
Strong interpersonal skills for building vendor relationships and managing difficult conversations.Technical Skills Proficiency with multiple software systems (E.g.
Outlook, Excel, word) and ability to navigate between tools efficiently.
Strong computer literacy including email, spreadsheets, and database interfaces.
Analytical Abilities Strong attention to detail with ability to match invoice numbers, PO numbers, and quantities accurately.
Capable of identifying discrepancies and troubleshooting data mismatches across systems.
Logical problem-solving approach to investigate and resolve linking failures.
Organizational Skills Ability to manage multiple appointments and priorities simultaneously.
Strong time management skills to ensure proactive outreach is completed on schedule.
Capable of working independently with minimal supervision after training.
Education Bachelor’s degree.
Equivalent work experience in finance/accounting, operations or customer service will be considered.Experience Minimum 1-3 years of experience in operations, account management, vendor coordination, finance/accounting or customer service roles.Experience working in fulfillment center or warehouse environments is a plus.Communication Skills Excellent verbal and written communication skills in English and Arabic.
Ability to communicate professionally with vendors via phone and email.
Strong interpersonal skills for building vendor relationships and managing difficult conversations.Technical Skills Proficiency with multiple software systems (E.g.
Outlook, Excel, word) and ability to navigate between tools efficiently.
Strong computer literacy including email, spreadsheets, and database interfaces.
Analytical Abilities Strong attention to detail with ability to match invoice numbers, PO numbers, and quantities accurately.
Capable of identifying discrepancies and troubleshooting data mismatches across systems.
Logical problem-solving approach to investigate and resolve linking failures.
Organizational Skills Ability to manage multiple appointments and priorities simultaneously.
Strong time management skills to ensure proactive outreach is completed on schedule.
Capable of working independently with minimal supervision after training.
