عن الوظيفة
Manage Daily Operations:Oversee the distribution of service requests to technicians, ensuring efficient utilization and quick response times.Quality Assurance:Ensure all service activities—including installations, maintenance, and repairs—are completed according to company standards, safety guidelines, and quality protocols.Performance Management:Set, track, and analyze key performance indicators (KPIs) such as response time, first‑time fix rate, customer satisfaction levels, and service costs to evaluate overall service center performance.Team Development:Identify training needs and coordinate technical development programs to enhance technicians’ skills and product knowledge.Customer Experience Oversight:Monitor customer feedback, track satisfaction metrics, and handle escalated cases by providing effective and timely solutions.Budget Management:Develop and control the service center budget, ensuring cost efficiency while maintaining high service standards.
Bachelor’s degree.Minya residents or areas around.3-5 years of experience in service center operations within the Home Appliances or Consumer Electronics field.Good command of English.Excellent communication and interpersonal skills.Strong leadership and team‑management capabilities.
Bachelor’s degree.Minya residents or areas around.3-5 years of experience in service center operations within the Home Appliances or Consumer Electronics field.Good command of English.Excellent communication and interpersonal skills.Strong leadership and team‑management capabilities.
