Growth & Operations Manager

We are seeking a highly organized, tech-savvy, and hands-on Growth & Operations Manager to oversee the daily operations and commercial performance of a luxury short-term rental portfolio overlooking the Nile. This role combines hospitality operations, revenue management, property oversight, and business growth execution within a premium guest experience environment.The ideal candidate should be equally comfortable managing financial reporting and sales performance as they are supervising housekeeping standards, coordinating maintenance, and optimizing digital booking systems. This is a high-responsibility role with direct involvement in operational performance, guest satisfaction, and future portfolio expansion. Key Responsibilities • Manage and optimize all day-to-day property operations across booking platforms, guest communications, pricing systems, and operational workflows to maximize occupancy, RevPAR, and guest satisfaction. • Monitor financial performance through regular reporting, sales tracking, occupancy analysis, budgeting, forecasting, and revenue performance reviews while identifying opportunities to improve profitability and operational efficiency. • Oversee all OTA and direct booking channels including pricing strategy, calendar management, response time performance, automation systems, and booking conversion optimization. • Supervise housekeeping, maintenance, inventory operations, and vendor coordination to ensure all units consistently meet luxury hospitality standards and remain in exceptional operational condition. • Lead the operational follow-up of new unit development, fit-out progress, commissioning, supplier coordination, and readiness for launch to support future expansion. • Maintain full ownership of the guest experience journey including guest communication, issue resolution, service quality, and review performance. • Ensure full compliance with operational procedures, hospitality regulations, guest registration requirements, and internal reporting standards while maintaining accurate operational documentation. Required Skills & Qualifications • 2–4 years of experience in hospitality operations, short-term rentals, serviced apartments, hotels, luxury property management, or similar operational environments. • Strong English and Arabic language proficiency, both written and spoken, with the ability to communicate professionally with international guests, suppliers, and partners. • Strong proficiency with hospitality and operational systems including PMS platforms, channel managers, pricing tools, smart lock systems, booking platforms, reporting tools, Excel/Google Sheets, and operational communication systems. • Experience using systems such as Guesty, Lodgify, PriceLabs, Airbnb, Booking.com, TTLock, and similar hospitality technology platforms is strongly preferred. • Strong financial and analytical capabilities including budgeting, sales monitoring, occupancy analysis, forecasting, KPI tracking, and operational reporting. • Highly organized, detail-oriented, and capable of independently managing multiple operational functions in a fast-paced hospitality environment. • Strong problem-solving and decision-making abilities with a hands-on operational mindset and commitment to premium guest experience standards.Position Details • Full-time position with an initial probationary period. • Based primarily in our Zamalek office and onsite in Manial, Cairo, with occasional movement between locations when operationally required. • Expected working schedule is 5–6 days per week. • The role requires a hands-on operational presence onsite on most days. • Availability outside standard working hours may occasionally be required for urgent operational matters or guest-related emergencies. • Reports directly to the CEO. • A more detailed operational job description, KPI structure, and workflow manual will be shared with shortlisted candidates during the interview process.