عن الوظيفة
Serve as the primary point of contact for all client complaints, service requests, and warranty issues, ensuring timely resolution and high customer satisfaction.Plan, schedule, and coordinate periodic maintenance, service visits, and repairs across the client base.Accompany technicians on visits to client premises, oversee on-site work quality, and manage the customer relationship during service.Diagnose sanitaryware and plumbing issues, advise on solutions, and ensure repairs meet brand and company standards.Supervise, guide, and help train technicians, raising their technical and customer-handling capabilities.Support management in building the After-Sales Service department — helping define processes, service standards, SLAs, tracking tools, and reporting.Maintain accurate records of complaints, service history, spare parts, and resolution timelines.Provide feedback to management on recurring issues, product quality, and opportunities to improve service.
Solid technical knowledge of sanitaryware and plumbing systems, fittings, and installation/repair practices (this is essential — applications without it will not be considered).3+ years of experience in after-sales service, technical customer service, maintenance coordination, or a related field, ideally within sanitaryware, plumbing, home appliances, or building materials.Strong customer-handling and complaint-resolution skills; calm, professional, and solutions-oriented under pressure.Ability to lead and coach technicians; prior team supervision is a strong plus.Willingness to travel and conduct field visits to client premises regularly.Well-organized, with the ability to schedule, track, and prioritize multiple service cases at once.Good command of English and Arabic; computer literacy (MS Office / service tracking tools).Bachelor's degree or technical diploma in a relevant field.Valid driver's license is an advantage.
Solid technical knowledge of sanitaryware and plumbing systems, fittings, and installation/repair practices (this is essential — applications without it will not be considered).3+ years of experience in after-sales service, technical customer service, maintenance coordination, or a related field, ideally within sanitaryware, plumbing, home appliances, or building materials.Strong customer-handling and complaint-resolution skills; calm, professional, and solutions-oriented under pressure.Ability to lead and coach technicians; prior team supervision is a strong plus.Willingness to travel and conduct field visits to client premises regularly.Well-organized, with the ability to schedule, track, and prioritize multiple service cases at once.Good command of English and Arabic; computer literacy (MS Office / service tracking tools).Bachelor's degree or technical diploma in a relevant field.Valid driver's license is an advantage.
