Customer accounts: loyalty, downloads, and self-service for Arab shoppers

Repeat buyers in Egypt and Saudi expect to track orders and redeem points without DMing your support team. Mrfqy's redesigned customer account area centralizes profile, security, loyalty, and digital product access in RTL-friendly layouts.

Account hub and navigation

Customers land on a dashboard with recent orders, loyalty balance, and quick links to addresses and downloads.

Mobile-first nav mirrors admin clarity — large tap targets and Arabic labels without crowding English toggles.

Loyalty tiers and redemption

Earn points on delivered orders; tiers unlock perks like free shipping or early sale access. Timeline shows accrual and burns for transparency.

Configure tier thresholds in admin — silver at 500 points, gold at 2,000 — aligned with your margin math.

Digital downloads library

Ebooks, courses, and license keys appear in a downloads grid with expiry and download limits per product policy.

Signed URLs protect files from hotlinking while staying one tap away on mobile.

Address book and checkout

Save home, office, and gift addresses with default flags. Checkout offers a picker instead of retyping building numbers.

Post-checkout prompt asks to save new addresses — fewer abandoned carts on repeat Ramadan gifting.

Profile and security

Customers update name, phone, and marketing preferences. Password change and session logout live under security.

Order history supports buy-again shortcuts for consumables — coffee, skincare, pantry staples common in GCC repeat purchase curves.

Enable customer accounts on your storefront and turn on loyalty when repeat purchase rate justifies it.