Customer accounts: loyalty, downloads, and self-service for Arab shoppers
Orders, addresses, digital downloads, and loyalty tiers — a bilingual account hub that reduces WhatsApp support load.
Repeat buyers in Egypt and Saudi expect to track orders and redeem points without DMing your support team. Mrfqy's redesigned customer account area centralizes profile, security, loyalty, and digital product access in RTL-friendly layouts.
Account hub and navigation
Customers land on a dashboard with recent orders, loyalty balance, and quick links to addresses and downloads.
Mobile-first nav mirrors admin clarity — large tap targets and Arabic labels without crowding English toggles.
Loyalty tiers and redemption
Earn points on delivered orders; tiers unlock perks like free shipping or early sale access. Timeline shows accrual and burns for transparency.
Configure tier thresholds in admin — silver at 500 points, gold at 2,000 — aligned with your margin math.
Digital downloads library
Ebooks, courses, and license keys appear in a downloads grid with expiry and download limits per product policy.
Signed URLs protect files from hotlinking while staying one tap away on mobile.
Address book and checkout
Save home, office, and gift addresses with default flags. Checkout offers a picker instead of retyping building numbers.
Post-checkout prompt asks to save new addresses — fewer abandoned carts on repeat Ramadan gifting.
Profile and security
Customers update name, phone, and marketing preferences. Password change and session logout live under security.