عن الوظيفة
Responsible for conducting outbound calls to patients to confirm their monthly medication orders, ensuring accuracy, adherence, and timely delivery.The role involves verifying prescriptions, quantities, delivery details, and addressing any patient inquiries or concerns with a followed script.Agents are expected to maintain high call quality standards, ensure compliance with healthcare regulations and company policies, and accurately update patient information on the system.The team plays a critical role in enhancing patient experience, minimizing order errors, and supporting continuity of care.Additionally, the role includes coordinating with internal teams (pharmacy, operations, and logistics) to resolve discrepancies, follow up on pending confirmations, and ensure smooth order processing and fulfillment.
Bachelor’s degree in Pharmacy, Medicine, Dentistry, Biotechnology, or any relevant Science field.0–4 years of experience (fresh graduates are welcome to apply).Strong command of Arabic and English (both written and spoken).Strong communication and interpersonal skills, with the ability to handle patients professionally and empathetically.Ability to manage outbound calls efficiently and meet confirmation and conversion targets.High attention to detail to ensure accuracy of patient information and medication orders.Full-time availability and flexibility to work in shifts if required.
Bachelor’s degree in Pharmacy, Medicine, Dentistry, Biotechnology, or any relevant Science field.0–4 years of experience (fresh graduates are welcome to apply).Strong command of Arabic and English (both written and spoken).Strong communication and interpersonal skills, with the ability to handle patients professionally and empathetically.Ability to manage outbound calls efficiently and meet confirmation and conversion targets.High attention to detail to ensure accuracy of patient information and medication orders.Full-time availability and flexibility to work in shifts if required.
