عن الوظيفة
Troubleshooting and Support:Diagnose and resolve technical issues related to software, hardware, and network connectivity.
System and Application Testing:Perform routine testing and evaluation of systems and applications to ensure proper functionality, identify potential issues, and improve overall operational efficiency.
Customer Interaction:Respond to customer inquiries via phone, email, chat, or remote access tools, providing step-by-step solutions while maintaining a positive and professional demeanor.
Technical Documentation:Document customer interactions, issues, and resolutions using help desk or ticketing systems.
Collaboration:Work closely with cross-functional teams to address escalated issues and contribute to product improvement initiatives.
Bachelor’s degree in Computer Science, Information Technology, or a related field.0-1 years of experience in technical support, preferably within ERP systems or enterprise software.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication abilities.Ability to work effectively in an office-based, fast-paced environment.Familiarity with databases, networking, and operating systems.Customer-oriented mindset with a focus on delivering quality service.Ability to manage multiple tasks and prioritize effectively.Experience with ticketing systems and remote support tools.Willingness to continuously learn and adapt to new technologies.
Bachelor’s degree in Computer Science, Information Technology, or a related field.0-1 years of experience in technical support, preferably within ERP systems or enterprise software.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication abilities.Ability to work effectively in an office-based, fast-paced environment.Familiarity with databases, networking, and operating systems.Customer-oriented mindset with a focus on delivering quality service.Ability to manage multiple tasks and prioritize effectively.Experience with ticketing systems and remote support tools.Willingness to continuously learn and adapt to new technologies.
