Client Success Manager

Client Success Manager (Remote, Full-Time)Location: Remote (Beirut candidates encouraged to apply) Job Type: Full-Time Pay: $1,000–$1,500 CAD/month Schedule: 9:00 AM – 6:00 PM MST (Edmonton, Canada time), Monday–Friday, 1-hour breakAbout UsSwoop Lift Inc. is a digital marketing agency running paid advertising, lead generation, and booking operations exclusively for lash extension businesses across North America. We're looking for a Client Success Manager to join our team and help us keep our clients happy, informed, and retained.About the RoleAs a Client Success Manager, you'll be the primary point of contact for our clients — building relationships, answering questions, resolving disputes, and making sure clients stay with us long-term. You'll work closely with clients over WhatsApp, email, and Zoom to keep them engaged and confident in the results we're delivering.What You'll DoServe as the main point of contact for assigned client accounts, answering questions and resolving concerns promptlyProactively identify at-risk clients and take action to prevent cancellationsBuild strong, trust-based relationships to keep clients satisfied and engaged long-termHandle client disputes professionally and confidently, including situations where the client is mistaken — calmly explaining the facts while preserving the relationshipHost Zoom calls with clients to walk through performance reports and answer questionsCommunicate clearly and consistently across WhatsApp, email, and video callsWhat We're Looking ForStrong written and verbal English communication skillsConfidence handling difficult conversations and pushing back diplomatically when neededComfortable presenting data/reports and explaining them clearly to non-technical clientsReliable, full-time availability during the required hoursPrior experience in client success, account management, or customer support is a plusComfortable working remotely and communicating primarily over WhatsApp and Zoom