عن الوظيفة
Are you a master of organization with a passion for people?
Do you thrive in a fast-paced environment where your quick thinking and stellar communication make all the difference?
If so, we have an exhilarating opportunity for you to join our dynamic team as a Scheduler & Dispatcher!
Overview: We are on the hunt for two exceptional, experienced professionals to become the backbone of our customer service operations.
In this pivotal remote role, you'll be instrumental in orchestrating seamless service delivery, ensuring our customers receive top-tier support from our field teams.
Based in the vibrant hub of Dallas, United States, this full-time position offers the flexibility of remote work, allowing you to make an impact from wherever you are most productive.
Responsibilities:Expertly manage and optimize schedules for our service professionals, ensuring efficient routes and timely appointments.Act as the primary point of contact for incoming service requests, dispatching tasks with precision and urgency.Provide exceptional customer relations and service, handling inquiries, resolving issues, and ensuring customer satisfaction at every touchpoint.Proactively communicate with field teams and customers, providing updates and managing expectations.Utilize dispatching software and other tools to track progress and maintain accurate records.Collaborate closely with internal teams to streamline operations and enhance service delivery.
Skills & Technologies: This role demands a blend of strong interpersonal skills and robust organizational prowess.
You'll leverage your expertise in Customer Relations, Customer Service, and Dispatching, alongside your proficiency in scheduling software and communication platforms.
Your ability to navigate various systems and adapt to new technologies will be key to your success.
Growth Opportunities: We are committed to fostering professional development.
As an experienced member of our team, you'll have opportunities to refine your leadership skills, contribute to process improvements, and potentially mentor newer team members.
Your insights will be valued, and your growth will be supported through continuous learning and challenging projects.
Team & Culture: Join a supportive and collaborative remote team that values communication, efficiency, and a shared commitment to customer excellence.
We celebrate initiative and empower our team members to take ownership of their roles, fostering an environment where everyone can thrive and contribute to our collective success.Impact: As a Scheduler & Dispatcher, you are at the heart of our operations, directly impacting customer satisfaction and operational efficiency.
Your ability to expertly manage schedules and dispatch resources ensures our promises are kept, our services are delivered flawlessly, and our customers remain delighted.
This is your chance to play a critical role in shaping our service experience!
Experience That Excites Us: You're an experienced professional with 3-7 years of proven success in scheduling, dispatching, or a related customer service role.Master of Customer Engagement: Demonstrated expertise in Customer Relations and Customer Service, with a track record of building positive customer experiences.Dispatching Dynamo: Highly skilled in Dispatching, with an innate ability to prioritize, organize, and coordinate resources effectively.Logistical Wizard: Strong understanding of Logistics Coordination and the ability to manage complex schedules with precision.Communication Champion: Exceptional Communication Skills, both verbal and written, capable of conveying information clearly and concisely.Problem-Solver Extraordinaire: A natural Problem-Solver who can quickly assess situations and implement effective solutions.Time Management Guru: Superior Time Management abilities, ensuring deadlines are met and operations run smoothly.Tech-Savvy: Proficient with common office software, including Microsoft Office Suite, and comfortable utilizing CRM Software and dispatching systems.Geographic Knowledge: Familiarity with the Dallas-Fort Worth metropolitan area is a plus for optimizing routes and understanding service territories.Career Level Expectation: This role is designed for an Experienced professional ready to take on significant responsibility and contribute immediately to our team's success.
Experience That Excites Us: You're an experienced professional with 3-7 years of proven success in scheduling, dispatching, or a related customer service role.Master of Customer Engagement: Demonstrated expertise in Customer Relations and Customer Service, with a track record of building positive customer experiences.Dispatching Dynamo: Highly skilled in Dispatching, with an innate ability to prioritize, organize, and coordinate resources effectively.Logistical Wizard: Strong understanding of Logistics Coordination and the ability to manage complex schedules with precision.Communication Champion: Exceptional Communication Skills, both verbal and written, capable of conveying information clearly and concisely.Problem-Solver Extraordinaire: A natural Problem-Solver who can quickly assess situations and implement effective solutions.Time Management Guru: Superior Time Management abilities, ensuring deadlines are met and operations run smoothly.Tech-Savvy: Proficient with common office software, including Microsoft Office Suite, and comfortable utilizing CRM Software and dispatching systems.Geographic Knowledge: Familiarity with the Dallas-Fort Worth metropolitan area is a plus for optimizing routes and understanding service territories.Career Level Expectation: This role is designed for an Experienced professional ready to take on significant responsibility and contribute immediately to our team's success.
