عن الوظيفة
Manage and engage with the community on platforms such as social media, forums, Discord, Slack, or branded platforms.Respond to community questions, comments, and feedback in a timely and helpful manner.Help execute community engagement strategies and campaigns to boost participation and retention.Monitor community health and sentiment; escalate issues or insights to relevant teams.Organize and promote online/offline community events, such as AMAs, webinars, meetups, or content collaborations.Collaborate with marketing, product, and customer support teams to ensure consistent messaging and support.Assist in creating community content, including newsletters, discussion prompts, guides, or FAQs.Track community growth, engagement, and report on KPIs regularly.Support onboarding of new community members and maintain a welcoming environment.
Proven experience as a Community Specialist, Social Media Manager, or similar role.Excellent written and verbal communication skills.Strong interpersonal skills with a customer-focused mindset.Familiarity with community platforms and tools (e.g., Discord, Facebook Groups, Reddit, Circle, Discourse).Ability to analyze engagement metrics and suggest improvements.Creative thinking and problem-solving skills.Highly organized, self-motivated, and able to manage multiple tasks simultaneously.
Proven experience as a Community Specialist, Social Media Manager, or similar role.Excellent written and verbal communication skills.Strong interpersonal skills with a customer-focused mindset.Familiarity with community platforms and tools (e.g., Discord, Facebook Groups, Reddit, Circle, Discourse).Ability to analyze engagement metrics and suggest improvements.Creative thinking and problem-solving skills.Highly organized, self-motivated, and able to manage multiple tasks simultaneously.
