Retail Collection Team Leader

Manage team collection performance.Develop and implement collection plans to improve rates.Analyze customer payment behavior and identify negative trends.Control the delinquency ratio within acceptable policy limits.Assign tasks and customer accounts to team members.Train the collection team to enhance efficiency.Ensure timely completion of team tasks and adherence to deadlines.Ensure compliant and high-quality customer interactions, including payment negotiations and settlements.Manage feedback from external agencies regarding delinquent customers.Track monthly collection targets for officers.Achieve monthly collection goals. Bachelor’s Degree.+3 years of working experience.Excellent knowledge of MS OfficeStrong Communication and problem-solving Skills.Time Management.Proven Leader ship skills.Detail Oriented.Can work under pressure. Bachelor’s Degree.+3 years of working experience.Excellent knowledge of MS OfficeStrong Communication and problem-solving Skills.Time Management.Proven Leader ship skills.Detail Oriented.Can work under pressure.