عن الوظيفة
Job OverviewWe are looking for a highly skilled Operations Specialist to join our remote team.
This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management.
The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.
1.
Product Listing ManagementUpload and list new products across all four platforms, ensuring accuracy in descriptions, images, and categorizationOptimize product visibility (platform SEO) to increase conversions and salesContinuously review and update existing listings according to each platform’s requirements
2.
Order ProcessingMonitor the full order lifecycle from purchase to final deliveryCoordinate with shipping companies (e.g., Aramex) to track shipments and resolve delivery issuesTrack failed deliveries or cancellations and take immediate action to avoid penalties
3.
Ticket Management & Platform CommunicationRespond to support tickets on Noon, Extra, and Trendyol using professional Arabic and English communicationAdhere to response time SLAs (24–48 hours) to avoid automatic ticket closureFollow up on open tickets and escalate when necessary
4.
Returns & Disputes ManagementProcess return requests accurately according to each platform’s policiesVisually assess returned product images to determine usage and decide on acceptance or rejectionDraft professional, evidence-based responses to protect the seller account in disputesEscalate policy violations and prepare formal compensation claims
5.
Warranty & Technical ReportingHandle warranty claims for electric scooters and classify cases (manufacturing defect vs. misuse)Prepare bilingual (Arabic/English) technical inspection reports based on approved templatesCoordinate with technical teams and service centers and follow up with customers until case closure
6.
Database & Internal Systems ManagementMaintain and update the orders database on Airtable with high accuracySearch, reconcile, and report operational dataUse AI tools (e.g., Claude / ChatGPT) to accelerate response and report drafting
7.
Customer SupportRespond to technical inquiries about electric scooters and provide guidance on usage and installationCommunicate with customers via platform channels in a professional and friendly mannerManage escalated customer cases and coordinate with management when needed
Requirements & QualificationsExperience:Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and ExtraFamiliarity with Salla is a plusTechnical Skills:Strong experience in product listing and optimizationProficiency in Airtable or similar CRM systemsExperience using AI tools for drafting responses and reportsSolid understanding of return/warranty policies and seller account performance metricsLanguage & Communication:Excellent written communication skills in both Arabic and EnglishAbility to draft professional support emails
Requirements & QualificationsExperience:Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and ExtraFamiliarity with Salla is a plusTechnical Skills:Strong experience in product listing and optimizationProficiency in Airtable or similar CRM systemsExperience using AI tools for drafting responses and reportsSolid understanding of return/warranty policies and seller account performance metricsLanguage & Communication:Excellent written communication skills in both Arabic and EnglishAbility to draft professional support emails
