عن الوظيفة
Participate in creating the SLA for the different applicationsDevelop internal team schedule for managing on call, and application ownership and communicate to businessProvide first line support to Users by providing analysis and resolution for routine operational application issuesProvide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issueMonitor the corporate ERP to ensure service availability 24/7Record and track incidents, complaints or requests.
Ensure that problem tickets raised in the right channel are clearly documented and articulated.Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.Provide end user trainings for new modules/implementationsParticipate in analysis for new changes and required operational enhancementsFull responsibility for Reporting and dashboards
Manage all modules implementation with partner and vendor and internal stakeholdersFull responsibility on solutions architecture and integrationsManage Support teamFirst line support for the solutions (ERP (Oracle Fusion), Fleet Management System, Maintenance, …etc )for all modules serving the manufacturing and logistics business industriesMonitor all the different modules to ensure service availabilityFix application related issues within the agreed on SLA and within the change management processMaintain good relationships with vendors
Manage all modules implementation with partner and vendor and internal stakeholdersFull responsibility on solutions architecture and integrationsManage Support teamFirst line support for the solutions (ERP (Oracle Fusion), Fleet Management System, Maintenance, …etc )for all modules serving the manufacturing and logistics business industriesMonitor all the different modules to ensure service availabilityFix application related issues within the agreed on SLA and within the change management processMaintain good relationships with vendors
