Customs Clearance Coordinator – Customer Service

Key Duties and Responsibilities • Build strong relationships with clients and gain a thorough understanding of their business, service needs, drivers, and related requirements. • Ensure the smooth operation of shipments from start to finish by working closely with the client and staff. • Respond promptly to client inquiries about shipment status and proactively notify clients of anticipated deviations from the transportation plan, including potential solutions or alternatives. • Responsible for all client issues and engage relevant parties (internal or external) as needed to facilitate timely and effective resolution. • Manage and enhance daily client interactions. • Understand claims policies and their impact on businesses and guide clients effectively. • Possess in-depth knowledge of the industries in which clients operate. • Actively seek and implement opportunities for continuous performance improvement, both with clients and stakeholders (internal and external). • Always act in accordance with company values ​​and ethics. • Perform tasks assigned by the direct supervisor. • Receive and process inquiries from potential clients by communicating with them, providing service details, and completing the necessary steps. Requirements, Qualifications, and Skills • Minimum of [number] years of experience in the same field. 2 years • Experience using Microsoft Office and related business software • Experience in report writingEducational Level • Relevant university degree Requirements, Qualifications, and Skills • Minimum of [number] years of experience in the same field. 2 years • Experience using Microsoft Office and related business software • Experience in report writingEducational Level • Relevant university degree